Return Policy

At SWAGTEE, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make your experience as smooth as possible.

7-Day Return Window: You have 7 days from the date of delivery to return any item(s) purchased from SWAGTEE for a full refund or exchange.

Requirements for Returns:

• Items must be unworn, unwashed, and in their original condition.
• All tags must be intact and attached to the item(s).
• Items must be returned in their original packaging.

Return Process: To initiate a return, please contact our customer service team at help@swagtee.net with your order number and reason for return. Our team will provide you with a return authorization and instructions on how to proceed.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure safe delivery.

Refunds and Exchanges: Upon receipt of the returned item(s), we will inspect them to ensure they meet our return requirements. Once approved, refunds will be issued to the original payment method within 5-7 business days. Exchanges will be processed promptly, and replacement items will be shipped out as soon as possible.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a replacement or refund, including covering any return shipping costs incurred.

Final Sale Items: Please note that final sale items are not eligible for return or exchange unless they arrive damaged or defective.

Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at help@swagtee.net.