Support Policy

At SWAGTEE, we are committed to providing excellent customer support to ensure your satisfaction with our products and services. This Support Policy outlines the level of support you can expect from us and how to get assistance when you need it.

1. Scope of Support

We provide support for the following:

• Assistance with product selection and customization options.
• Help with placing orders, including troubleshooting any issues that may arise during the checkout process.
• Guidance on tracking your order and resolving shipping-related inquiries.
• Technical support for any issues you encounter with our website or mobile app.

2. Contacting Support

If you need assistance, you can reach our support team through the following channels:

• Email: Contact us at help@swagtee.net for general inquiries or assistance with your order. We aim to respond to all emails within 24 hours.
• Live Chat: Our website features a live chat option for real-time assistance during business hours.
• Phone: You can call our customer support hotline at +919155576226 during business hours for immediate assistance.

3. Support Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM
• Saturday: 10:00 AM to 4:00 PM
• Sunday: Closed

4. Response Time

We strive to respond to all inquiries and support requests promptly. Our goal is to acknowledge your query within one business day and provide a resolution or update within two business days, depending on the complexity of the issue.

5. Support Exclusions

While we endeavor to assist you with all your needs, please note that our support services do not cover the following:

• General product inquiries not related to SWAGTEE.
• Technical support for third-party software or services.
• Assistance with issues arising from misuse, neglect, or unauthorized modifications to our products.

6. Feedback and Suggestions

We welcome your feedback and suggestions for improving our products and services. If you have any ideas or suggestions, please don't hesitate to share them with us.

7. Contact Us

If you have any questions or concerns about our Support Policy or need assistance, please contact us at help@swagtee.net.

Last updated: Tuesday, 16 April 2024